We get it—sometimes things just aren’t a fit. Here's how it works:
No Returns, Only Exchanges
We do not accept returns unless the item is damaged in transit. We do offer exchanges only if there's an issue with the product, such as incorrect sizing or a defect.
Damaged or Defective Items
If your product arrives damaged or defective, we will gladly replace it. Simply contact us with a photo of the damage or defect within 7 days of receiving the item, and we will get a replacement sent to you at no additional cost.
Return Shipping Costs
Return postage is the responsibility of the customer for all exchanges. If there is an exchange, the customer must pay for shipping. However, if the item is damaged or defective, we will cover the cost of shipping a replacement.
Conditions for Exchanges
To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Exchanges are accepted within 7 days of receipt of your order. Items that were delivered to an incorrect address due to customer error are not eligible. Exchanges will only be processed when the original item is received back to us.
Non-Returnable Items
Certain items are non-returnable, including perishable goods, intimate or sanitary products, and custom-made items. Please contact us if you have any questions about your eligibility for an exchange.
Incorrect Address Provided by Customer
It is the customer's responsibility to provide the correct shipping address. If an incorrect address is provided and the item is returned to us, the customer will be responsible for any additional shipping costs to resend the item.
Lost Packages
We are not responsible for packages lost in transit due to customer error in the shipping address. However, if a package is lost due to a carrier issue, we will work with the customer to resolve the situation and potentially offer a replacement or store credit.
Replacement Limitations
Replacements are limited to one time per order. If the replacement item is also reported as damaged or defective, we will assess the situation and determine the best course of action, which may include a refund or store credit.
Photos of Damaged Items
Customers must provide multiple photos of damaged or defective items from different angles, including the original packaging. This helps us process claims with the carrier and ensure a smooth resolution.
Restocking Fee
In certain situations, we may charge a restocking fee to cover administrative and handling costs.
Out of Stock Items for Exchanges
If an exchange is requested but the item is out of stock, we will offer either store credit or the option to choose a different item of equal value.
Fraud Prevention
We reserve the right to refuse exchanges if we suspect any fraud or abuse of our exchange policy.
To start a return, you can contact us at juniperelmcontact@gmail.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juniperelmcontact@gmail.com.
Important: Please don't send anything back without contacting us
first—unauthorized returns can’t be accepted.
Need help? You can always email us at juniperelmcontact@gmail.com
